English school Malta & Gozo frequently asked questions and information
How do I know my booking is complete?
After providing us with your requirements via email / phone / online form, we will confirm availability and provide you with payment options to suit your needs. A minimum of 25% deposit will be required to confirm your booking, after which, you will be provided with a confirmation letter.
Can I get in touch with a school representative 24/7 before my arrival and during my stay in Malta?
Yes, upon confirmation of booking, you will be provided with the respective emergency contact details for BELS Gozo, BELS Malta or BELS Juniors representatives.
What happens if my flight is delayed or cancelled?
You are kindly requested to contact us via the emergency phone number provided upon confirmation of booking, so that your arrival transfer may be re-arranged according to the new flight date and time.
What expenses may I have once I have arrived?
Depending on whether you have booked a self-catering, bed and breakfast, half or full board accommodation, you will need to pay for your day-to-day living expenses.
How much money will I need during my stay?
Within Malta and Gozo, transport is rather cheap and efficient, as well as the general cost of living. From our experience and past student feedback, students can live comfortably on the islands on as little as €50-75 per week.
How do I get to the school?
All BELS residences, homestays and self-catering apartments are within walking distance of the school. See your accommodation descriptions, which include a map and route to your selected school.
Do I have lessons on public holidays?
The schools are closed on public holidays. However, BELS will provide a full day tour in Malta or Gozo free of charge to all BELS students. Visit publicholidays.eu/malta for the full calendar of public holidays.
Do I need to bring anything in particular?
We recommend that you bring some stationery with you apart from your usual weather-appropriate clothes. Your course book and/or material will be provided on your first day of school.
What does the price include?
Tuition as booked, online placement test, free access to the BELS e-Learning platform, Wi-Fi, use of lending library, certificate of attendance, mobile SIM card and welcome event. In BELS Gozo, use of swimming pool is also included, depending on the weather.
What is the average age in the BELS schools?
Kindly request our school fact files for all updated age and nationality mix information.
Course related questions:
I want to improve my English for my job. Can you help me focus on the specific skills I require?
Yes, with a combination of individual and group lessons, together with the guidance of our in-house director of studies, lesson plans can be adapted to your needs.
What is the maximum number of students in my class?
The standard course has a maximum capacity of 12 students per class. However, we also have courses with mini-groups available, with maximum 6 students per class for increased teacher attention.
I will be travelling with my children; do you have a course for them too?
Yes, we can provide both course and accommodation that are suitable for you and your child.
How long before my course starting date should I enroll?
The earlier you book the better, as you will also benefit from the use of our online e-Learning platform at no extra cost. Otherwise, one week before your requested starting date (every Monday) is ideal.
How do you find the correct class for me?
You will sit for a level test prior to the start of their course, based on your answers, we will then be able to place you in a class at the correct level.
What happens if my level test indicates I do not qualify for the minimum entry requirement: Elementary level?
Students that are beginners will be required to take individual lessons until they are fully able to join an elementary level class, which is the minimum entry requirement for all group courses.
What do I do if I feel my current level is too difficult or too easy?
On the first day you are kindly asked to inform your teacher, who will liaise with our director of studies, and together, we will ensure lesson plans and classes are adapted to a more appropriate level for you. All students also perform a progress test on a weekly basis to track academic progress and point out any weaknesses.
Are all the teachers qualified and do they speak clear English?
Yes, all our teachers are qualified and we also ensure that every teacher undergoes the necessary hours of Continuing Professional Development (CPD) on an annual basis. BELS schools are also accredited by FELTOM, ALTO, ELT and IALC. All teachers are also hand-picked by our director of studies to ensure pronunciation is clear and correct and one that our clients will want to mimic.
Will I receive a certificate at the end of the course?
Yes, at BELS adult centres we also prepare an individual student assessment summary, which provides details of your development and teacher remarks, together with your final certificate of attendance.
When do the lesson times start and finish?
Adults and Juniors in low season: The general English group course of 20 lessons starts at 09:15 and finishes at 12:45 (including a 30-minute break). Whilst the intensive general English group courses for adults have an additional lesson from 13:15 to 14:45 (includes additional 30-minute break).
*Adults in high season: Courses start 15 minutes earlier.
*Juniors in high season: The general English group course of 20 lessons will begin at 14:30 and finish at 17:45 (including a 15-minute break).
Accommodation related questions:
What accommodation options can I choose from?
BELS offers homestay, self-catering residences and shared/private apartments in both Malta and Gozo throughout the year. Hotels may also be offered upon request.
Do I have to book accommodation with you?
No, you are not obliged to book your accommodation with us. However, if you do, you will benefit from the same BELS standards across all services we provide.
If I travel alone do I need to book a single room?
No, you may book a twin (sharing) room and the BELS team will pair you with another student of the same gender.
Do I have to bring bed linen or bath towels with me?
No. In all accommodation options, bed linen and towels are provided and changed on a weekly basis.
Are there set arrival and departures days?
In all residences, ideally Saturday to Saturday, however, different days may be arranged upon request. A one-week booking entitles you to 8 days/ 7 nights. Additional nights can be booked at an additional supplement.
Are there additional accommodation fees I must pay on arrival?
For adults only a refundable deposit of €100 is to be paid by persons residing in the BELS residence or in the shared accommodation on the first day of school. Whilst for Junior students, a €50 refundable deposit is collected on the first day of school.
I don’t eat certain foods and/or I have allergies, what should I do?
During enrolment you will be provided with the opportunity to inform us of this, so that we can provide and assist you with various options.
Is there a laundry service available?
Yes, you may purchase laundry vouchers in-house and we will take care of your washing for you.
What should I do if I am not happy with my accommodation?
You are always kindly requested to inform a team member of any issues, so that we can discuss solutions and/or further options with you.
What are the check-in and check-out times?
Check-in is from 14:00 onwards, whilst check-out is at 10:00.
Travel related questions:
Could I book a flight ticket with BELS?
You are responsible for purchasing your own flight tickets. However, we can provide assistance if necessary.
Do I require a visa to travel to Malta and how do I apply?
All students not from countries in the European Union or the Schengen zone require a student visa. We can provide assistance and country-specific information upon request. If assistance is required, after payment of the full invoice amount (required by law), BELS will issue a student visa letter, specific to the country of the students’ nationality which will be required during the application in the appropriate embassy. Should the visa request be denied by the respective embassy, BELS will issue a full refund (excluding bank charges and administration fee).
How do I get to the airport on my day of departure?
BELS schools provide arrival and departure transfers for all students at competitive rates. Otherwise, students may opt to use public transport, which may take longer due to their operating procedures.
Where can I get a SIM card for my mobile phone?
BELS can provide this in-house and free of charge upon arrival.
Should I purchase travel insurance?
Yes, you may do so during enrolment with the BELS schools an extra cost of approximately €10 per week.
Can I buy food at the school?
In both centres we have snack, drinks and coffee vending machines. Within a few minutes’ walk of the St. Paul’s Bay centre, one will also find various kiosks/shops to purchase food from.
How much does public transport cost?
During the summer each bus ride costs €2 per trip, whilst during the rest of the year each ride costs €1.50 per trip. Each ticket is valid for 2 hours. Alternatively, you may also purchase a week ticket which costs either; €21 for unlimited travel for 7 days, or 2) €15 for 12 trips within 7 days.
How will I find my way to school on the first day?
All students will be provided with accommodation descriptions and welcome packs which include such information.
Do you have any customer care procedures?
Students are requested to fill in an evaluation sheet on a weekly basis, which is carefully screened by the BELS team to ensure full customer satisfaction. Additionally, all students are encouraged to speak to any member of the BELS team whenever necessary to ensure the expectations and needs of our students are given highest priority.
Where can I exchange money in Malta and is it easy to shop using credit cards?
Exchange bureaus can be found at the airport and also locally close to the schools. Most credit cards are also accepted by banks and their cash machines and also in most shops on the islands.
Leisure for adults in Malta and Gozo:
Does the school offer any excursions or cultural activities?
Yes, upon arrival all students will be provided with a presentation and a weekly programme to select leisure activities from.
Do I have to pay extra for leisure activities?
Adult students may opt for pre-organised leisure activities at an additional cost. Alternatively, students may wish to explore Malta and Gozo using public transport or other transport services at their own arrangements.
What can I do during my free time as a student?
Malta and Gozo have many attractions and places to visit and, although you will have lessons during the week, you will also have plenty of time to visit locations of interest across Malta and Gozo. Visit the BELS blog page for a comprehensive list of ideas and things to do in Malta, Gozo and Comino.
What amenities will I find near the school?
Within walking distance of the BELS Malta centre and approximately 20-minute walking distance from the BELS Gozo centre, students will find grocery shops, supermarkets, local and foreign banks, post office, gymnasiums, stationary and snack shops, retail outlets, and many more. More information may be provided by our caring admins. Bus stops and routes are also very close to both centres.
Leisure for Juniors:
Does the school offer any excursions or cultural activities?
Yes, included in the BELS Juniors package are 5 morning activities, 6 evening activities and 1 full day activity. The programme also includes 1 free evening and morning to allow for rest and some free time.
Do I have to pay extra for leisure activities?
No, all activities are included in the package price. Occasionally, an additional activity may be offered, such as a boat party, and this would be optional and at an additional cost. Additionally, students may also opt for our weekly sailing/windsurfing/watersports packages before or during the programme start dates.
Is transport provided from all accommodation types, to and from leisure activities and school trips?
Yes, all BELS Juniors students are provided private BELS transport, as part of the package, at no extra cost and established meeting points and times are communicated on location, via the group leaders and the leisure programme provided.
Do group leaders accompany all students thought the entire programme?
Yes, all BELS Juniors students are supervised throughout as we have group leaders supervising activities, the residence, and school time at a ratio of 1 leader for every 15 students at the least. Should students require visiting a doctor or particular attention, group leaders will be available upon request. Additionally, a qualified lifeguard and first aider will always be present as per EU law and regulations.
Should you have any unanswered questions, send us your questions and request more information.