Develop English for Administration to Excel in Multifaceted Role

Suggseted Topics:

1. Emailing 
2. Making calls 
3. People skills- Rapport 
4. Solving problems 
5. Culture clash 
6. Trial and error 

The suggested topics are a guideline, build your own course based on your needs.

Course Objectives:

• Develop language skills to deal with people in business situations;
• Increase knowledge of key business concepts worldwide;
• Write and read business reports, faxes, e-mails and memos;
• Expand vocabulary related to general business situations;
• Develop confidence to deal with people and issues in the business world;
• Be able to understand how various departments of a business operate both independently yet work together to add to a company’s profitability;
• Conducting administrative procedures and producing industry-standard documents;
• Identify differences and similarities between doing business locally and internationally.

Learning Outcomes:

• Proficiency in using English as main language for communication;
• Increased fluency, accuracy and effectiveness in daily tasks;
• Apply new business skills to their roles;
• Establish differences between cultures and formal language to build better future client relations;
• Become more self-aware in use of language.

Are you interested in our MFHEA Award course? Download the complete course programme and requirements here. Don’t see what you’re looking for?  Email us at [email protected] to discuss a personalised learning plan for groups or individuals.