Award in English for Insurance Companies - BELS Malta

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Further your Career with English for Insurance Roles

Course Type

Individual/Closed-Group

Course Length

25 hours for MFHEA recognition

Entry age

18+

Entry level

A2/B1

Qualification Level

MQF Level 5

1 ECTS/ECTVET point per course

MFHEA License number

2021-002

Applicable for refund schemes

Get qualified, investing in skills

Delivery Method

At BELS Malta or Gozo, at your office, online

Ideal for

Individuals striving for professional communication and enhanced business performance

Suitable Roles

Professionals working in legal and insurance firms

Develop Communicative Performance to Exceed Expectations

Our English for legal and insurance contexts course is designed to equip professionals with the communicative skills required in their day-to-day tasks with clients, team members and associates.

It is suitable for all professionals working in legal and insurance firms seeking to upskill, refine current procedures, fine-tune internal and client communication, enhance client satisfaction, and exceed expectations.

The course content will enhance communicative performance related to interpersonal skills as well as linguistically, tackling fluency and accuracy in both written and oral contexts. This will be achieved through focusing on practical and effective business English areas such as: meetings, negotiations, delivering presentations, dealing with numerical data, video-conferences and telephoning, networking and building rapport, writing emails, reports and contracts, cross-cultural awareness and using appropriate registers across all communication.

Courses are delivered in a communicative approach. As well as formal classroom teaching, students will participate in practical activities including role-play, case studies, simulations, discussions and debates.

Suggested Topics:

  1. Emailing and telephoning skills
  2. Writing reports
  3. Analyzing and presenting numbers
  4. Dealing with claims and complaints
  5. Risk management
  6. Drafting policies and procedures

The suggested topics are a guideline, build your own course based on your needs.

Course Objectives

  • Develop a client-centric attitude;
  • Complete reports, contracts and statements clearly and accurately;
  • Explain technical terminology and procedures to clients clearly;
  • List useful phrases and vocabulary to prepare policies and claims;
  • Develop approaches to deal with difficult scenarios.

Learning Outcomes

  • Create a positive customer experience all round;
  • Assess risks and formulate succinct reports;
  • Report numbers and finances clients and colleagues from different departments;
  • Show a greater fluency in written and oral business tasks;
  • Build meaningful relationships with clients;
  • Draft clearer and more concise business documents.

Our English for insurance and legal courses are available as individual or team-training sessions. All courses are personalised depending on student needs, aims and specific roles within firms.

Email us to learn more

 

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