English for Restaurants and Catering - BELS Malta and Gozo

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Increase Confidence in using English for Restaurants and Catering

Course Type

Individual/Closed-Group

Course Length

25 hours for MFHEA recognition

Entry age

18+

Entry level

A2/B1

Qualification Level

MQF Level 5

1 ECTS/ECTVET point per course

MFHEA License number

2021-002

Applicable for refund schemes

Get qualified, investing in skills

Delivery Method

At BELS Malta or Gozo, at your office, online

Ideal for

Individuals working in the tourism industry who wish to develop communication skills

Suitable Roles

Waitressing staff, bartending staff, kitchen staff, restaurant hosts, small business owners, restaurant managers, catering establishments

English Language, Social & Practical Training

Our English for catering course equips individuals working within the food and beverage industry with the communication skills required for regular interaction with visitors or colleagues from all over the world. This includes verbal and non-verbal skills, as well as cultural awareness training.

While food and beverage encompass a broad spectrum of roles and duties, there are key topics and strategies which are suitable for all areas. It addresses areas such as general hospitality exchanges, restaurant interactions and food preparation and hygiene. It is useful for anyone who faces customers in restaurants, hotels, and other food related industries.

The course is designed to develop fluency which will result in building rapport and developing meaningful conversations with clients. This will be targeted by acquiring polite use of the English language and industry specific vocabulary and expressions. Each topic is approached in relation to dealing with clients as well as colleagues and superiors.

Lessons are delivered using a communicative teaching approach with student interaction and practical exercises throughout. Participants will learn practical skills which they can easily implement into their daily roles. Courses are personalised depending on the role and learning aims of participants.

Suggested Topics:

  1. Hospitality
  2. At the restaurant
  3. Cultural awareness
  4. Food preparation and hygiene
  5. Dealing with complaints
  6. Building better conversations

The suggested topics are a guideline, build your own course based on your needs.

Course Objectives:

  • Analyse the industry trends and development;
  • Identify common struggles and solutions;
  • Contrast cultures and approaches to dealing with different customers;
  • Predict different customer-facing scenarios to practice roleplays;
  • Determine approaches to gaining contacts and establishing relationships;
  • Acquire expressions and vocabulary related to the food and beverage industry;
  • Develop overall English language fluency and accuracy;

Learning Outcomes:

  • Develop awareness of communication across cultures and nationalities;
  • Distinguish best phrases to use when serving at a restaurant or bar;
  • Identify the best way to help a dissatisfied customer;
  • Ability to communicate using polite and clear language;
  • Display confidence and fluency using English throughout work day.

Our English for restaurant and catering services course is offered as individual or team training for companies in Malta, Gozo or online. To learn how this course can be adapted for your needs, set up a free consultation session.

Email us to learn more

 

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