Communicative and Practical Courses
Our customer service course aims to upskill individuals who form part of customer service teams within any sector and across any medium.
It is designed to enhance business performance through improved communication strategies, purposeful use of language, and boosting confidence in using English as a main language. Throughout the course, students will explore different models of customer service strategies with a specific focus on language and interaction.
In addition to improving day-to-day performance, this course will enable students to take on a client-centric attitude, create meaningful and professional connections, as well as acquiring polite and effective upselling skills.
The course covers fundamental topics and skills required to excel within your role. It is applicable to a diverse list of industries, namely the hospitality industry; supermarkets; computing and software companies; banking, accountancy and financial firms; legal and human resources firms; marketing and advertising agencies, transportation companies; cleaning companies.
The content is multidisciplinary and takes into consideration the multiple facets of customer service. Primarily these include face-to-face interactions, call-center and telephoning conversations, emailing and live-chat services and overall company-wide customer service.