Use Clear and Accurate Language with Appropriate Etiquette
Our English for telephoning course prepares professionals to make and take calls effectively throughout their workday. Speaking over the phone has its challenges, as there can be interference, lack of understanding and the need for repetition. By taking this course, you will find methods to exchange information, make polite requests and deal with problems that come about during phone interactions.
The course will look at linguistic aspects involved as well as telephone etiquette for professional communication. It is ideal for those who need to communicate with customers or suppliers over the telephone in English. By joining our course participants will improve their level of English, develop their communication skills and increase their confidence in telephone correspondence.
The first part of the course focuses on telephone etiquette to establish a well-rounded understanding of professional telephone calls. This includes using appropriate greetings, remaining warm and good mannered, creating a personal connection, and ending the call on a positive note. Here we will also delve into practicing active listening for more effective and helpful interactions.
The second part of the courses strengthens the language aspect for clear and accurate use of English on the telephone. The course content covers common telephone call functions such as transferring a call, taking messages, asking for details, asking for clarification, giving explanations, giving instructions, dealing with complaints and making sales.