Award in English for Shop Assistants & Cashiers - BELS Malta

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Learn English for Shop Assistants and Cashiers to Impress

Course type

Individual/Closed-Group

Course length

25 hours for MFHEA recognition

Entry age

18+

Entry level

A2/B1

Qualification level

MQF Level 5

1 ECTS/ECTVET point per course

MFHEA license number

2021-002

Applicable for refund schemes

Get qualified, investing in skills

Delivery method

At BELS Malta or Gozo, at your office, online

Ideal for

Individuals working in retail shops, supermarket workers, management and trainers and small business owners

Suitable roles

Supermarket employees, cashiers, shop owners, shop managers, small business owners, clothing shop employees

Upskill to Engage and Retain Clients

Our English for shop assistants and cashiers course is designed to provide workers with the confidence and skills required to assist, engage and retain clients. By developing business English and communication skills, staff members will be in a better position to deal with clients in the store, build meaningful client relationships and upsell. The content tackles common day-to-day duties and is also personalised depending on the type and size of business.

The first part of the course focuses on client interaction across a various daily situations including assisting clients with typical enquiries, getting to know client needs to support them better, guiding customers to products in the store, explaining payment and return policies and provide customer service. Students will develop their functional language skills for improved accuracy and fluency.

Another aspect covered in the course relates to the product and polite upselling techniques through conscious use of language. We will explore language and sales techniques to describe products, their use and highlighting its benefits.

Our trainers will prepare suitable material depending on the role specific company. Lessons are based on language input followed by practice in the form of role-plays, presentations, dialogues and other interactive activities. Our trainers will monitor and error-correct throughout to encourage accurate and fluent use of the language.

It is ideal for individuals working in retail shops, supermarket workers, management and trainers and small business owners.

Suggested Topics:

  1. Dealing with complaints
  2. Making a sale and upselling
  3. Cultural awareness
  4. Building rapport with customers
  5. Remaining professional and polite
  6. Making suggestions

The suggested topics are a guideline, build your own course based on your needs.

Course Objectives

Learning Outcomes

  • Confidence in using workplace vocabulary, phrase and idioms;
  • Ability to communicate fluently and accurately in English;
  • Connecting with clients and providing personalised support;
  • Describing products and services, their benefits and uses;
  • Developing upselling skills using polite and natural techniques.

Our English for shop assistants and cashiers are offered as individual or private group training sessions. All course content is tailor-made following a detailed needs analysis to learn more about your role and industry.

Email us to learn more

 

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