Communicate more Effectively by Learning English for Tourism
Course type
Individual/Closed-Group
Course length
25 hours for MFHEA recognition
Pricing
1-3 people: €850 | Additional students: €250 per person
Admin & Course material
€55 per person
Entry age
18+
Entry level
A2/B1
Qualification level
MQF Level 5
1 ECTS/ECTVET point per course
MFHEA license number
2021-002
Applicable for refund schemes
Get qualified, investing in skills
Delivery method
At BELS Malta or Gozo, at your office, online
Ideal for
Customer-facing professionals who wish to improve English communication skills to excel
Suitable roles
Information office workers, tour guides, food and beverage employees, souvenir shop assistants, historical site employees
Interactive Courses for Quick Progress
Our English for tourism course focuses on English as a fundamental tool for anyone aspiring for a career within the tourism industry. By developing English skills, tourism professionals will be in a better position to interact with international visitors, build rapport, deliver services as well as upsell.
The course is specially designed to help customer-facing professionals communicate effectively with tourists of all nationalities. This will be achieved by fine-tuning receptive and productive English language skills as well as looking into best-practices for tourism professionals.
It is ideal for tourism students, tourist guides, hotel receptionists, airline employees, transportation services staff, travel agents and tourist information officers interested in advancing their skillset.
The course content is based on functional language and real-world scenarios that tourism professionals encounter in their daily working environment. All courses are delivered using the communicative approach to encourage student involvement. Lessons are practical with continuous student involvement, using role-plays, discussions, debates and group work related to the tourism topics discussed.
Suggested Topics:
- Dealing with complaints
- Email writing
- Telephone conversations
- Building rapport with clients of different cultures
- Remaining professional and polite
- Making suggestions
The suggested topics are a guideline, build your own course based on your needs.
Course Objectives
- Developing English fluency and accuracy;
- Giving information and advice to tourists;
- Using a suitable register to be polite;
- Building rapport and acquiring refined upselling skills;
- Dealing with problems and offering help;
- Identifying cultural differences and how to approach them;
- Handling different customer-facing scenarios in roleplays.
Learning Outcomes
- Cultivating positive customer relationships;
- Creating meaningful connections with clients;
- Developing polite and effective upselling skills;
- Acquiring functional language related to tourism industry.
Are you interested in our MFHEA Award course? Download the complete course programme and requirements here. Don’t see what you’re looking for? Email us at [email protected] to discuss a personalised learning plan for groups or individuals.
Recommended Combinations
Restaurants and Catering
Develop your general level English and people skills for improved communication with clients. Courses are available for various types of establishments, levels of English and work experience.
Marketing and Sales
Master your communication skills to get ahead in your career. Learn how to express yourself using accurate, clear and persuasive language for successful pitches and sales.
Shop Assistants and Cashiers
Acquire the skills to connect with clients and provide an outstanding customer experience. The course provides techniques to build meaningful relationships for client retention and to gain recommendations.
